PRD Software

Help desk and customer service software solutions

PRD Software is a software company based in Canberra, Australia and has partners and re-seller channels around the world.

PRD Software develop and design software and solutions for the help desk, service desk and service desk industry.  Since 1997, we have been developing our award-winning helpdesk software, HelpMaster, and serving clients around the world

HelpMaster is an affordable, powerful software suite that can be used by any business to log, track and manage customer support issues..


help desk software

Helpdesk software application within business

HelpMaster provides businesses of all sizes with the tools to successfully manage, grow and provide superior client support.  HelpMaster can be used for the following business functions:

  • IT helpdesk software
  • Customer service and customer support
  • Complaints management
  • Facilities management
  • Issue tracking and ticketing
  • Email response management and automation

Which industries can use help desk software?

HelpMaster is used by all sorts of businesses, including;

  • Government agencies and departments
  • Schools, Universities, and educations centers
  • Hospitals, medical facilities, doctors and health-care agencies
  • Mining and heavy-industry
  • Software companies
  • Information Technology companies and Managed Service Providers (MSP)
  • Banks, finance and investment companies
  • Small business

HelpMaster is affordable, powerful and flexible enough to work in any business that is serious about managing customer support, IT services and improving any kind of business workflow and process.

For details about HelpMaster, please visit the official HelpMaster website at